Galaxy 96 Casino Privacy Policy
This Privacy Policy explains how Galaxy 96 Casino collects, uses, stores and protects personal information when you visit our website, create an account, use casino services or contact us. It is intended for players in Australia and applies to information handled through our online platforms and related services.
By using Galaxy 96 Casino, you acknowledge that your information may be processed as described below. We aim to handle personal information responsibly, transparently and only for legitimate business, security, legal or service-related purposes.
Information We Collect
The information collected by Galaxy 96 Casino depends on how you interact with our services. Some information is provided directly by you, while other information is collected automatically when you use our website.
- Account details, including your name, date of birth, residential information, username and other registration data.
- Identity and age verification information, which may include documents or details required to confirm that you are at least 18 years old.
- Payment and transaction information, such as deposits, withdrawals, transaction history and relevant payment identifiers. Payment providers may process full payment details under their own privacy policies.
- Communications, including information contained in messages, support requests, feedback, complaints and other correspondence.
- Technical information, such as your IP address, browser type, device characteristics, operating system, access times and referring website.
- Usage information about pages viewed, games accessed, preferences, account activity and interactions with promotional content.
You should provide accurate and current information when using Galaxy 96 Casino. If information is incomplete, inaccurate or outdated, this may affect account verification, payments, customer support or access to particular services.
How We Use Information
Galaxy 96 Casino uses personal information for clear and appropriate purposes connected with operating an online casino and supporting players. These purposes may include:
- Creating and managing your player account.
- Verifying identity, age and eligibility to use our services.
- Processing deposits, withdrawals, refunds and other account transactions.
- Providing games, account functions, customer support and service updates.
- Monitoring activity to help detect fraud, unauthorised access, money laundering, bonus abuse and other harmful or prohibited conduct.
- Managing responsible gambling tools, account restrictions and player protection measures.
- Improving website performance, usability, game presentation and service reliability.
- Sending marketing communications where permitted and where your preferences allow it.
- Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
- Establishing, exercising or defending legal rights and handling disputes.
Where appropriate, we may rely on your consent, the performance of an agreement with you, legitimate operational interests, security needs or legal obligations. You may be able to change certain communication preferences through your account or by following the instructions in a marketing message.
Cookies and Related Tools
Galaxy 96 Casino may use cookies, software development tools, pixels, logs and similar technologies to operate and understand our website. These technologies can remember settings, maintain sessions, support security and provide information about how visitors use our services.
- Essential technologies help with account access, navigation, fraud prevention and core website functions.
- Preference technologies remember choices such as language, display settings or other selected options.
- Analytics technologies help us assess traffic, performance and areas that may need improvement.
- Marketing technologies may help measure campaigns or present more relevant communications, where permitted.
Your browser or device may allow you to control cookies, block certain technologies or delete stored information. Disabling essential cookies may prevent some parts of the website from working correctly. Cookie settings may differ between browsers, devices and operating systems.
When Information Is Shared
Personal information may be disclosed where necessary to provide services, protect players and operate Galaxy 96 Casino. We do not treat player information as a public resource and seek to limit disclosures to information that is relevant to the particular purpose.
Information may be shared with payment processors, identity verification providers, technology suppliers, hosting companies, security specialists, customer support providers, game providers and professional advisers. These parties may only receive information needed to perform their services or meet their responsibilities.
We may also disclose information to competent authorities, courts, regulators, law enforcement bodies or other authorised recipients when required or permitted by law. Information may be shared during a business transfer, restructuring, merger or sale, subject to appropriate safeguards. Galaxy 96 Casino does not sell personal information in exchange for money.
Keeping Data Secure
Galaxy 96 Casino applies reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. Security measures may include access controls, authentication procedures, monitoring, encryption where appropriate and staff confidentiality obligations.
No online system can be guaranteed to be completely secure. You are responsible for keeping account credentials confidential, using a secure device and notifying us promptly if you believe your account has been accessed without permission. We may restrict or suspend access where we identify a security risk or suspicious activity.
How Long We Keep Data
Personal information is retained only for as long as it is reasonably required for the purposes described in this policy, including account administration, dispute handling, security monitoring, financial records and legal or compliance obligations.
Retention periods depend on the nature of the information, the reason it was collected, whether an account remains active, applicable record-keeping requirements and the potential need to investigate or resolve a complaint. When information is no longer required, it may be deleted, anonymised or securely isolated from routine use.
Closing an account does not necessarily result in immediate deletion of all information. Certain records may need to be retained for legitimate security, accounting, fraud prevention or legal purposes.
Your Privacy Choices
Depending on the circumstances and applicable privacy rules, you may have rights concerning personal information held by Galaxy 96 Casino. These may include requesting access to information, asking for inaccurate information to be corrected, questioning certain uses or requesting deletion where retention is no longer necessary.
- You may request information about how your personal data is used.
- You may ask us to correct information that is inaccurate, incomplete or outdated.
- You may withdraw consent where processing is based on consent, although this will not affect earlier lawful processing.
- You may opt out of promotional messages while continuing to receive essential service or account communications.
- You may raise a concern about the handling of your information or request a review of a privacy decision.
Some requests may be limited by security, legal, fraud prevention or third-party confidentiality requirements. We may need to verify your identity before responding. Requests will be considered within a reasonable period and handled in accordance with applicable requirements.
External Providers and Platforms
Galaxy 96 Casino may use third-party services to support hosting, payments, identity checks, analytics, customer care, security, games and communications. These providers may collect or process information under their own terms and privacy notices.
Our website may also contain links, integrations or content controlled by other organisations. Galaxy 96 Casino is not responsible for the privacy practices, security or content of independent third parties. You should review their policies before submitting personal information through an external service.
Third-party games and payment pages may operate under separate conditions. Information shared with them is handled according to the service required and the privacy arrangements that apply to that provider.
Cross-Border Data Handling
Some service providers used by Galaxy 96 Casino may store or process information outside Australia. As a result, personal information may be transferred to another country where the privacy framework may differ from the one that applies in Australia.
Before or when arranging such processing, we aim to use appropriate contractual, technical and organisational safeguards. The specific location of processing can vary as providers change their infrastructure or subcontractors. By using our services, you acknowledge that international processing may occur when necessary for the functions described in this policy.
Changes to This Policy
Galaxy 96 Casino may revise this Privacy Policy to reflect changes to our services, technology, security practices, business arrangements or applicable requirements. The updated version will be made available through the relevant website or account area.
Changes generally take effect when published unless a later date is stated. We encourage you to review this page periodically. Where a change is significant, we may provide an additional notice through an appropriate channel. Continued use of Galaxy 96 Casino after an update indicates that you have read the revised policy.
Contact and Privacy Questions
If you have a privacy question, wish to exercise a privacy-related choice or believe that your personal information has been handled incorrectly, please contact Galaxy 96 Casino at [email protected]. Include enough information for us to understand your request, but do not send unnecessary payment details or account passwords.
We may ask for reasonable information to confirm your identity and protect your account before responding. We will review privacy enquiries carefully and seek to provide a clear response within a reasonable timeframe, subject to applicable obligations and any legitimate limits on disclosure.
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